Looking for a ScreenConnect alternative?
Your MSP Deserves Remote Support That Doesn't Create Security Incidents
Six critical CVEs in two years. Android support that's view-only on most devices. White-label customization removed. DeviceView gives MSPs and IT teams cross-platform remote support with enterprise security and cryptographic multi-tenancy included from day one.
What is the best ConnectWise ScreenConnect alternative for MSPs?
DeviceView is the most defensible ScreenConnect alternative for MSPs concerned about ScreenConnect's recent CVE history (six critical vulnerabilities in two years, including a CVSS 10.0 authentication bypass). It delivers cross-platform remote support across Android, iOS, macOS, Windows, and Linux, with cryptographic multi-tenant isolation, WebRTC peer-to-peer sessions, and SSO, SCIM, RBAC, and Privacy Mode included on every plan, with session recording available as a usage-based add-on.
Last reviewed: · DeviceView editorial
On Linux Wayland fleets (Ubuntu 26.04, RHEL 10, Fedora 44), see the Wayland-specific ScreenConnect comparison.
CVSS 10.0
Maximum-severity authentication bypass exploited by ransomware operators and nation-state actors.
6 CVEs in 2 Years
Three rated CVSS 9.0+. Two added to CISA's Known Exploited Vulnerabilities catalog.
Android = View-Only
Non-Samsung Android devices can only be viewed, not controlled. iOS can't be remotely viewed at all.
Branding Restricted
Key white-label features removed in August 2025, leaving MSPs unable to present branded support.
Why MSPs switch
The ScreenConnect Problems That Put Your Business at Risk
Security incidents, feature regressions, and platform gaps driving MSPs to evaluate alternatives.
A Security Track Record That Should Concern Every MSP
Six CVEs since February 2024, including a CVSS 10.0 auth bypass and a nation-state breach with a 9-month detection gap.
DeviceView → Zero-trust architecture: WebRTC P2P, cryptographic tenant isolation, adaptive MFA, JIT access, and audit logging.
Android Support That's Barely Functional
Non-Samsung devices are view-only. Accessibility Service permissions don't persist across reboots. Mouse clicks lag up to 5 seconds.
DeviceView → Purpose-built Android agent with live screen sharing, annotations, chat, file transfer, and diagnostics, all manufacturers.
iOS Devices Can't Be Supported At All
ScreenConnect cannot remotely view or control iPhones or iPads. The iOS app only works as a technician console.
DeviceView → iOS support via ReplayKit: live screen sharing, chat, file transfer, PiP annotations, diagnostics, and recording.
MDM Deployment That Requires Manual Setup Per Device
No native Intune integration for Android. Connection URL can't be pre-configured, manual entry on every device.
DeviceView → Managed app config enrollment pre-configures the agent during MDM push. Zero-touch deployment on first power-on.
Key Branding Customizations, Restricted
ConnectWise restricted client-facing branding features (banner, logo, tray icon) in August 2025. On-prem requires own code-signing certs.
DeviceView → Org branding (logo, primary color) built into the support experience per tenant.
No SCIM Provisioning
SAML SSO but no SCIM 2.0. Manual user creation and deprovisioning across client environments.
DeviceView → Full SCIM provisioning and deprovisioning. SSO, RBAC, adaptive MFA, and JIT access, all included on every plan.
ConnectWise Ecosystem Lock-In
ScreenConnect works best with ConnectWise Manage and Automate. Bundled pricing creates switching friction.
DeviceView → Standalone platform with native ITSM integration. Works alongside whatever PSA and RMM you already run.
Security track record
Six Critical Vulnerabilities in Two Years
ScreenConnect is a supply chain tool, when it's compromised, every customer downstream is at risk.
| Date | CVE | Severity | What Happened |
|---|---|---|---|
| Feb 2024 | CVE-2024-1709 | Critical (10.0) | Authentication bypass. Trivially exploitable. Ransomware, crypto miners, and Cobalt Strike deployed. 3,400+ exposed hosts. CISA KEV. |
| Feb 2024 | CVE-2024-1708 | High | Path traversal enabling remote code execution, used in combination with CVE-2024-1709. |
| Apr 2025 | CVE-2025-3935 | High (7.2) | ViewState code injection. Nation-state breach of cloud customers (Aug 2024–May 2025, 9-month detection gap). CISA KEV. |
| Dec 2025 | CVE-2025-14265 | Critical (9.1) | Extension subsystem flaw allowing execution of untrusted code by authorized users. |
| Dec 2025 | CVE-2025-14823 | Moderate | Certificate signing extension exposed encrypted config values to unauthenticated users. |
| Mar 2026 | CVE-2026-3564 | Critical (9.0) | Cryptographic signature verification flaw. Attackers could extract machine keys and forge authentication sessions. |
DeviceView has no disclosed security incidents. The architecture minimizes attack surface: WebRTC peer-to-peer connections, cryptographic tenant isolation, and a zero-trust security model with SSO, SCIM, RBAC, MFA, and JIT access from day one. For how security features are gated behind pricing tiers at TeamViewer, see DeviceView vs. TeamViewer Security.
Head-to-head
DeviceView vs. ConnectWise ScreenConnect
A direct comparison on the capabilities MSPs and IT teams actually evaluate.
| Capability | DeviceView | ScreenConnect |
|---|---|---|
| Android remote support | Live remote screen sharing, diagnostics, chat, annotations, file transfer, recording, all manufacturers | Samsung: remote control via Knox. All other Android: view-only or manual Accessibility Service setup |
| iOS remote support | Live remote screen sharing via ReplayKit, chat, file transfer, PiP annotations, diagnostics, recording | Cannot remotely view or control iOS devices; app only works as a technician console |
| MDM/Intune deployment | Managed app config, QR, CLI, device-code enrollment; connection pre-configured during MDM push | APK push available but connection URL cannot be pre-configured; requires manual per-device setup |
| Streaming architecture | WebRTC peer-to-peer with adaptive bitrate, always direct | Proprietary protocol; on-premises relay infrastructure |
| Security track record | Zero disclosed incidents; zero-trust architecture | 6 CVEs in 2 years (3 rated CVSS 9.0+); 2 CISA KEV entries; nation-state breach with 9-month detection gap |
| Enterprise SSO | SAML 2.0 / OIDC, included on every plan | SAML SSO supported |
| SCIM provisioning | Full lifecycle, create, update, deprovision | Not supported; open feature request |
| RBAC + session policies | Admin / Operator / Viewer + conditional access, approval gates, recording mandates | Role-based access available; session policy depth unclear |
| JIT access | Time-bound, approval-based access to sensitive endpoints | Not available |
| Session recording | Usage-based add-on, covers all agents and audio paths | Available on Standard+ plans; cloud instances limited to 10GB storage |
| ITSM integration | Native: ServiceNow, Zendesk, Jira, launch from tickets, auto-writeback | ServiceNow and Zendesk connectors available; integration depth appears shallow |
| Technician workflows | Transfer, escalation, multi-tech, queues, reboot-reconnect, Wake-on-LAN | Session transfer, multi-tech collaboration, Backstage feature |
| Multi-tenancy | Cryptographic tenant isolation, dedicated vaults per client org | Session group-based separation; no cryptographic isolation |
| MSP branding | Org logo and primary color per tenant | Key client-facing branding features restricted in August 2025; 1,200+ other customizations remain |
| Audit logging + SIEM | Structured logs, CSV/JSON export, syslog to Splunk/Datadog/Sentinel | Audit trails available; SIEM integration depth not documented |
| Device fleet management | Groups, tags, group-based policies, zero-touch enrollment | Basic device grouping; no policy-based fleet management |
| Desktop operations | Shell, scripting, processes, compliance, tunnels, event logs | Remote command line, shared toolbox, diagnostic toolkit |
| Ecosystem requirement | Standalone; works with any PSA/RMM | Best with ConnectWise Manage + Automate; commercial lock-in pressure |
| Pricing model | Enterprise security included on every plan | 20–275% price increases documented; separate code-signing certificate costs for on-prem |
What you get
Enterprise Security and Real Mobile Support — Without the CVEs
Everything below ships on every DeviceView plan. No ecosystem lock-in. No feature regression surprises.
Real Cross-Platform Mobile Support
Purpose-built agents for Android and iOS, not afterthought clients bolted onto a desktop tool.
Zero-Trust Security Architecture
WebRTC P2P on every session. Cryptographic tenant isolation. No relay servers to become supply chain targets.
MDM-Native Deployment
Deploy agents through your MDM with pre-configured connection settings. Zero-touch on first power-on.
ITSM Integration That Goes Beyond Triggers
Native ServiceNow, Zendesk, and Jira integration. Session data writes back to tickets automatically.
Cryptographic Multi-Tenancy for MSPs
Dedicated credential vaults and independent policy sets per client org. Not session-group filters.
Full Enterprise IAM, Including SCIM
SSO, SCIM, RBAC, adaptive MFA, and JIT access. The feature ScreenConnect still hasn't shipped.
Session Recording + Compliance-Ready Audit
Every session recorded with full timeline context. Structured logs export to Splunk, Datadog, or Sentinel.
No Ecosystem Lock-In
Standalone platform. Integrates with any PSA, RMM, and MDM you already run. No bundled pricing pressure.
Platform coverage
One Platform. Every Device. Every Manufacturer.
DeviceView supports every OS your fleet runs on, with platform-aware capabilities that don't depend on which manufacturer made the device.
Common questions
Frequently Asked Questions
What MSPs and IT teams ask when evaluating a ScreenConnect replacement.