DeviceView Standard Terms of Service

These Terms apply to the DeviceView Standard self-serve subscription, the Pilot tier, and any Trial tenant, regardless of the underlying feature tier made available during the Trial. If you separately execute a DeviceNexus Enterprise Order Form and Enterprise Terms of Service, those terms govern your Enterprise subscription from the date they are executed.

BY CLICKING "I ACCEPT," COMPLETING SIGN-UP, OR USING THE SERVICES, YOU AGREE TO THESE TERMS. IF YOU ARE SIGNING UP ON BEHALF OF AN ORGANIZATION, YOU REPRESENT THAT YOU HAVE AUTHORITY TO BIND THAT ORGANIZATION TO THESE TERMS.

1. Definitions

"DeviceView Standard" means the self-serve DeviceView remote IT support and endpoint operations subscription described in these Terms, including the Pilot tier and any Trial tenant provisioned under these Terms.

"Services" means the DeviceView cloud console, the DeviceView Host (available on Android, iOS, Windows, macOS, and Linux), the DeviceView Bridge (Android), the DeviceView Operator app (Android and iOS), any DeviceNexus mobile or desktop applications associated with the plan, and the related technical documentation and support provided under these Terms.

"Registered Device" means any device on which the DeviceView Host is installed and enrolled in your organization, regardless of operating system. A device is Registered as of the date it is enrolled and remains Registered until it is unenrolled.

"Actionable Device" means a Registered Device that has successfully connected to the Services at least once during the applicable billing period. Only Actionable Devices are counted for billing purposes under Section 5. A device counts once per billing period regardless of how many times it connects or is re-enrolled within that period. Actionable Device status is determined independently for each billing period and is measured at the end of that billing period.

"End User" means the person who uses a Registered Device.

"Administrator" means an Authorized User who uses the DeviceView Operator app or cloud console to manage Registered Devices.

"Support Session" means a live or unattended remote support or monitoring connection established between an Administrator and a Registered Device.

"Pilot" means the free, indefinite-term tier of DeviceView Standard described in Section 2.1.

"Trial" means a time-limited tenant that DeviceNexus may provision for evaluation of the Services, as described in Section 2.2.

"Customer Data" means all data you upload to, collect through, or generate via the Services, including device telemetry, session recordings, screen content transmitted during Support Sessions, and device configurations.

"Authorized Users" means your employees and contractors who access the Services under your account.

2. Pilot and Trial

2.1 Pilot Tier

DeviceNexus offers Pilot as a free tier of DeviceView Standard, available at DeviceNexus's discretion. Pilot:

• Is limited to five Registered Devices. The console enforces this limit and will not permit enrollment of a sixth device; you must upgrade to a paid subscription to enroll additional devices.
• Requires no payment information at signup and has no fixed end date.
• Includes the same features as the Standard tier described in Section 3.1, except that automated remediation workflows and runbooks remain an Enterprise-only feature under Section 3.2 and are not available on Pilot.
• Is provided solely for non-production evaluation and development, for internal business use only. Pilot is not licensed for personal, household, or consumer use, and is not intended for use in a live production environment or to generate revenue. If your use of Pilot begins generating revenue or supporting production operations, you must upgrade to a paid subscription.

DeviceNexus may modify or discontinue Pilot, including its device limit or included features, subject to the notice requirements of Section 17.

2.2 Trial

DeviceNexus may separately provision a Trial tenant for evaluation of the Services, typically in connection with a prospective Enterprise engagement. Unless your trial confirmation states otherwise, a Trial tenant:

• Has no limit on the number of Registered Devices.
• Includes full functionality of the Services, typically including the Enterprise-tier features described in Section 3.2 (such as automated remediation workflows and runbooks), notwithstanding the Standard/Enterprise feature split described in that section.
• Has the expiration date specified in your trial confirmation.
• Remains governed by these Terms unless and until you execute a separate DeviceNexus Enterprise Order Form and Enterprise Terms of Service, at which point the Enterprise terms govern your subscription from the date specified in your Order Form.

DeviceNexus may limit the number of devices or features available during a Trial. Specific limitations are communicated in your trial confirmation.

2.3 Conversion

If you subscribe to a paid Standard plan before your Pilot ends, your subscription starts on the date payment is received. The 15-day satisfaction guarantee in Section 6.3 applies from that date.

If you execute a DeviceNexus Enterprise Order Form and Enterprise Terms of Service before your Trial expires, your subscription converts to the Enterprise plan on the date specified in your Order Form, and the Enterprise Terms of Service govern from that date.

2.4 Non-Conversion and Device Offboarding

This Section 2.4 applies to Trial tenants. Pilot has no end date and is not subject to this section.

If you do not subscribe to a paid plan or execute an Enterprise Order Form before your Trial expires:

• You will receive an email notice 7 days before expiry reminding you to convert or export any data you wish to retain.
• At expiry, your account is closed and all Registered Devices are unenrolled. The DeviceView Host remains installed on each device; removal is the responsibility of the device owner or administrator.
• Customer Data is retained for 30 days after expiry and then deleted, on the same terms as Section 8.5.

2.5 Pilot and Trial Limitations

DeviceNexus may limit the number of devices or features available on Pilot or during a Trial. Specific limitations are communicated at signup or in your trial confirmation.

3. Services

3.1 What DeviceView Standard Includes

Your subscription includes remote IT support and endpoint operations across all supported platforms. Specifically:

• Live remote screen viewing and control for Android, iOS, Windows, macOS, and Linux
• Unattended remote access on Windows and Linux devices (see Section 7.3)
• Unattended remote access on Android devices where a supported OEM integration is available (see Section 7.3)
• Remote input injection via the DeviceView Bridge on Android (tap, gesture, and key press injection during accepted Support Sessions)
• Clipboard synchronization between Administrator and End User device during active Support Sessions
• File transfer to and from Registered Devices during Support Sessions
• Periodic device screenshots on Android where the DeviceView Bridge is installed
• Device diagnostics, telemetry, and health monitoring across all platforms
• Device location and geofencing where enabled by your organization (locating a managed device; geofencing boundaries are evaluated server-side, not via continuous background location on the device). The DeviceView Host on iOS does not collect location.
• On-device session recording (recorded locally on the Administrator's device; DeviceNexus does not receive, store, or process these recordings)
• Standard email support via [email protected]
• Access to technical documentation at https://docs.deviceview.ai/

3.2 What DeviceView Standard Does Not Include

The following feature is available only on DeviceNexus Enterprise and cannot be unlocked by purchasing additional devices on Standard or Pilot:

• Automated remediation workflows and runbooks (threshold-triggered script execution and device management commands)

To access this feature, contact [email protected] to discuss an Enterprise plan. A Trial tenant provisioned under Section 2.2 may include this feature on a temporary basis regardless of tier.

3.3 Updates

We may update, modify, or add to the Services. Updates that materially reduce functionality available to you will be communicated in advance. You agree to install required agent updates to maintain security and compatibility.

3.4 Beta Features

We may make beta or experimental features available. Beta features are provided as-is, without warranties, and may be changed or discontinued at any time without notice.

4. Account

4.1 Account Creation

You will create an account and provide accurate, complete information. You are responsible for:

• Keeping your account information current and accurate
• Maintaining the security of your login credentials
• All activity that occurs under your account
• Notifying us immediately of any unauthorized access or security breach at [email protected]

4.2 Authorized Users

You may grant Authorized Users access to the Services. You are responsible for their compliance with these Terms and for all actions they take through your account.

5. Billing and Payment

5.1 Subscription Fee

Base rate: $1.00 per Actionable Device per month.

Minimum: 20 Actionable Devices. Your monthly fee will never be less than the 20-device minimum, regardless of your actual Actionable Device count.

Billing: Fees are calculated at the end of each billing period based on your Actionable Device count for that period and invoiced in arrears. Your bill reflects the greater of 20 devices or the number of Actionable Devices for that billing period. Registered Devices that are not Actionable Devices during a billing period are not counted toward your fee for that period.

5.2 Payment Method

We accept major credit and debit cards processed through Stripe. You authorize us to charge your payment method on file for all fees due under these Terms. All prices are in US Dollars.

5.3 Payment Failures

If a payment fails, we will notify you by email and retry the charge. If payment remains outstanding, the following escalation applies:

• Days 1-15 overdue: Email notification and payment retry. You retain access to the Services.
• Day 15: Account suspended. Registered Devices remain enrolled but Administrator access to the console is blocked.
• Day 30: Final notice sent by email. You have 7 days to pay before account termination.
• Day 37: Account terminated. All Registered Devices are unenrolled. The DeviceView Host remains installed on each device; removal is the responsibility of the device owner or administrator.

You remain responsible for all fees incurred through the date of account termination, plus interest on overdue amounts at 1.5% per month (or the maximum rate permitted by applicable law, whichever is less), plus collection costs, including reasonable attorney fees.

5.4 Taxes

Fees do not include taxes. You are responsible for all applicable sales, use, value-added, or similar taxes, except taxes on our net income. If you are tax-exempt, provide a valid exemption certificate and we will not charge the taxes covered by that certificate.

5.5 Price Changes

We may change our pricing for future billing periods. We will give you at least 30 days' notice before a price change takes effect. Continued use of the Services after the effective date constitutes acceptance of the new pricing.

6. Subscription Term and Cancellation

6.1 Monthly Term

Your subscription is month-to-month, starting on the date you complete sign-up. It automatically renews each month on your billing anniversary until you cancel.

6.2 How to Cancel

To cancel, go to Settings > Billing > Manage billing in the DeviceView console and follow the cancellation steps. Cancellation takes effect at the end of the current billing period. You retain access to the Services until that date and are responsible for all fees through the end of the period. There are no mid-period refunds except as provided in Section 6.3.

6.3 15-Day Satisfaction Guarantee

If you are not satisfied with the Services, you may request a full refund within 15 days of your initial subscription start date. After 15 days, all fees are non-refundable.

To request a refund, email [email protected] with your account email and the reason for your request. Refunds are processed within 10 business days.

The 15-day guarantee applies once per customer. It is not available to accounts that previously held a DeviceView Standard subscription.

7. Acceptable Use

7.1 License Grant

Subject to your compliance with these Terms and timely payment of fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business device management and support purposes during your subscription term. The Services are intended for commercial and organizational use only and are not licensed for personal, household, or consumer use.

7.2 Restrictions

You agree not to:

• Share your account with unauthorized users or entities
• Resell, sublicense, or otherwise commercialize the Services
• Reverse engineer, decompile, or disassemble any part of the Services
• Remove, obscure, or alter any copyright, trademark, or proprietary notices
• Use the Services to violate any applicable law or third-party rights
• Attempt to gain unauthorized access to our systems or any other customer's data
• Interfere with or disrupt the Services or our infrastructure
• Use the Services for any purpose other than managing and supporting your own organization's devices

7.3 Unattended Access

The Services support two modes of remote access:

Attended access requires the End User to accept each Support Session in real time before an Administrator can view or control the device. This applies to all platforms unless otherwise stated below.

Unattended access allows an Administrator to connect to a device without the End User actively accepting the session. Unattended access is available on the following platforms only:

• Windows and Linux: unattended access is available as a standard feature.
• Android: unattended access is available only on devices where DeviceNexus has built a direct integration with the device OEM. It is not available on standard Android devices outside of those integrations.
• iOS and macOS: unattended access is not available on any iOS or macOS device.

You are responsible for ensuring that End Users are informed of any unattended access capabilities on their devices, as required by applicable employment, privacy, and device monitoring laws in the jurisdictions where your devices operate.

7.4 Compliance

You are responsible for ensuring your use of the Services complies with all laws applicable to you, including employment, privacy, and device monitoring laws. You are responsible for providing appropriate notice to End Users about monitoring and support activities.

8. Your Data

8.1 Your Responsibility

You are solely responsible for:

• All Customer Data you upload, collect, or generate through the Services
• The accuracy, quality, and legality of Customer Data
• Obtaining all necessary rights, consents, and permissions to collect and process Customer Data through the Services
• Maintaining your own backups of Customer Data

8.2 Session Content

During Support Sessions, the Services transmit screen video, audio (if enabled), clipboard contents, and files between the Administrator and the End User's device. DeviceNexus transmits this content to facilitate the session but does not view, analyze, or retain it as part of its own operations. When a direct peer-to-peer connection cannot be established, the stream may be relayed through DeviceNexus's TURN relay servers; the content remains inaccessible to DeviceNexus during relay. Session recordings are stored locally on the Administrator's device. DeviceNexus does not receive or store session recordings.

8.3 Our Use of Your Data

We use Customer Data solely to provide the Services to you. We may use aggregated, anonymized data that does not identify you or your organization to improve our products. For details, see our Privacy Policy at devicenexus.ai/privacy-policy and our Data Processing Addendum at devicenexus.ai/data-processing-addendum.

8.4 Security

We maintain administrative, physical, and technical safeguards to protect Customer Data, including encryption in transit and at rest, access controls, and regular security assessments. Architected to SOC 2 controls; Type II certification in progress. DeviceNexus holds ISO 27001 certification; certificates are available on request.

8.5 Retention and Deletion

We retain Customer Data during your active subscription. After cancellation or termination:

• Customer Data is retained for 30 days to allow you to export it
• After 30 days, Customer Data is deleted unless we are required by law to retain it
• You are responsible for exporting any data you want to keep before the 30-day window closes

8.6 Data Deletion Requests

Deletion of Customer Data and end-user data is handled as described in the Privacy Policy under "Deleting Your Data," which sets out how a deletion request is fulfilled for each application. Anyone may request deletion through the public web form at devicenexus.ai/data-deletion without enrolling or signing in. The on-device agents do not create a personal account; device data is deleted when the Customer removes the device from its organization, the server-side deprovision wipes the device's data and instructs the on-device agent to clear its stored credentials and cached data. Deletion follows a soft-delete with a 30-day grace period, after which the data is permanently purged unless retention is required by law. On termination, Customer Data is handled as set out in Section 8.5.

9. Intellectual Property

9.1 DeviceNexus Property

DeviceNexus owns all rights in the Services, including all software, features, designs, trademarks, documentation, and technology. These Terms do not transfer any ownership rights to you. All rights not expressly granted are reserved.

9.2 Your Property

You retain all rights in your Customer Data. Using the Services does not give us any ownership interest in your Customer Data beyond the limited rights needed to deliver the Services.

9.3 Feedback

If you share suggestions, ideas, or feedback about the Services, you grant us a perpetual, irrevocable, royalty-free license to use and incorporate that feedback into our products without any obligation or compensation to you.

10. Third-Party Services

The Services integrate with and rely on third-party providers including Google (Firebase Cloud Messaging, Google Sign-In), Apple (Apple Push Notification Service), and Cloudflare. The DeviceView Host and DeviceView Operator app are distributed through the Google Play Store and the Apple App Store. Your use of the Services is subject to those providers' terms. We are not responsible for third-party services or their data practices. A current list of our sub-processors is at devicenexus.ai/sub-processors.

11. Support

We provide email support at [email protected]. We aim to respond to support requests on business days (Monday through Friday, excluding US public holidays). Enterprise SLA commitments with defined response times and escalation paths are not included in the Standard plan.

12. Warranties and Disclaimers

12.1 Our Warranties

We warrant that:

• We have the right to provide the Services to you
• The Services will substantially perform as described in our documentation
• We will use commercially reasonable efforts to keep the Services free from malware and viruses

If we breach these warranties and cannot remedy the issue within 90 days of written notice from you, you may terminate your subscription and receive a pro-rata refund of any fees paid for the unused portion of the then-current billing period.

12.2 Disclaimers

EXCEPT AS STATED IN SECTION 12.1, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." WE MAKE NO GUARANTEE THAT: THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE; THE SERVICES WILL MEET YOUR SPECIFIC REQUIREMENTS; ALL DEFECTS WILL BE CORRECTED; OR THE SERVICES WILL BE COMPATIBLE WITH EVERY DEVICE, OPERATING SYSTEM, OR SOFTWARE CONFIGURATION. WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. SOME JURISDICTIONS DO NOT ALLOW IMPLIED WARRANTY DISCLAIMERS; THOSE LIMITATIONS MAY NOT APPLY TO YOU.

13. Limitation of Liability

13.1 TO THE MAXIMUM EXTENT PERMITTED BY LAW, DEVICENEXUS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST OR CORRUPTED DATA, BUSINESS INTERRUPTION, LOSS OF GOODWILL, OR THE COST OF SUBSTITUTE SERVICES, EVEN IF WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

13.2 DEVICENEXUS'S TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE TOTAL FEES YOU PAID TO DEVICENEXUS IN THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

13.3 THESE LIMITATIONS APPLY REGARDLESS OF THE LEGAL THEORY ASSERTED (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE) AND WHETHER OR NOT THE LIMITED REMEDIES PROVIDED HERE FAIL THEIR ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT PERMIT THESE LIMITATIONS; THEY MAY NOT APPLY TO YOU.

14. Indemnification

You agree to defend, indemnify, and hold harmless DeviceNexus and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorney fees) arising from: your use or misuse of the Services; your Customer Data; your violation of these Terms; or your violation of any applicable law or third-party rights.

15. Confidentiality

Each party agrees to keep the other party's non-public, confidential information confidential and to use it only for purposes related to these Terms. Confidential information does not include information that: is or becomes publicly available through no fault of the receiving party; was already known to the receiving party without restriction; is independently developed without use of the disclosing party's confidential information; or is received from a third party without breach of any confidentiality obligation.

16. Termination

16.1 By You

You may cancel your subscription at any time using the console cancellation flow described in Section 6.2. Cancellation is effective at the end of the current billing period.

16.2 By DeviceNexus

We may suspend or terminate your account if:

• You breach these Terms and fail to cure the breach within 10 days of written notice
• Payment escalation under Section 5.3 has reached the account termination stage and payment has not been received
• We are required to do so by law or governmental authority
• Continuing to provide the Services creates a security risk or legal liability
• Your account has been inactive for 180 consecutive days
• You become the subject of bankruptcy, insolvency, or similar proceedings

16.3 Effect of Termination

Upon termination or expiration:

• Your access to the Services ends immediately
• All Registered Devices are unenrolled. The DeviceView Host remains installed on each device; removal is the responsibility of the device owner or administrator
• Customer Data is retained for 30 days as described in Section 8.5
• You remain responsible for all fees incurred through the termination date

Sections that by their nature should survive termination will continue to apply, including payment obligations, intellectual property rights, warranties, limitations of liability, indemnification, confidentiality, and dispute resolution.

17. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email at the address associated with your account at least 30 days before the changes take effect. If you do not agree to the updated Terms, cancel your subscription before the effective date. Continued use of the Services after the effective date constitutes acceptance of the updated Terms.

18. General Terms

18.1 Governing Law

These Terms are governed by the laws of the State of Washington, without regard to conflict of law principles. DeviceNexus, Inc. is incorporated in Wyoming but is registered as a foreign entity in Washington State.

18.2 Dispute Resolution

Any dispute arising from or related to these Terms or the Services will be resolved exclusively in the state or federal courts of King County, Washington. You consent to the personal jurisdiction of those courts.

YOU WAIVE YOUR RIGHT TO A JURY TRIAL AND YOUR RIGHT TO PARTICIPATE IN CLASS ACTIONS OR CLASS ARBITRATIONS.

18.3 Entire Agreement

These Terms, together with our Privacy Policy and Data Processing Addendum, are the complete agreement between you and DeviceNexus regarding your Pilot, Trial, or DeviceView Standard subscription use of the Services, as applicable. They supersede all prior agreements, representations, and understandings, whether written or oral.

18.4 Assignment

You may not assign or transfer these Terms or any rights hereunder without our prior written consent. Any attempted transfer without consent is void. We may transfer our rights and obligations to a successor entity in connection with a merger, acquisition, or asset sale without your consent.

18.5 No Waiver

Failure by either party to enforce any provision of these Terms does not constitute a waiver. Any waiver must be in writing and signed by the waiving party.

18.6 Severability

If any provision of these Terms is found unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full effect.

18.7 Force Majeure

Neither party is liable for delays or failures caused by circumstances beyond its reasonable control, including natural disasters, acts of war, terrorism, government actions, pandemics, or infrastructure failures. Payment obligations are not excused by force majeure events.

18.8 Independent Contractors

The parties are independent contractors. Nothing in these Terms creates an agency, partnership, joint venture, employment, or fiduciary relationship.

18.9 Export Compliance

You agree to comply with all applicable US and international export control laws and regulations. You will not use the Services in violation of any US export restrictions, embargoes, or sanctions.

18.10 Government Users

If you are a US government entity, the Services are "commercial computer software" and "commercial computer software documentation" as defined in 48 CFR 12.212, provided with only the rights granted to all other customers under these Terms.

18.11 Notices

Notices to you will be sent to the email address associated with your account. Notices to us must be sent to:

19. Apple App Store Requirements

This section applies when you or your End Users download or use any DeviceView application distributed through the Apple App Store, including the DeviceView Host (iOS) and the DeviceView Operator app. These provisions are required by Apple.

Parties. This agreement is between you and DeviceNexus only, not Apple. DeviceNexus, not Apple, is solely responsible for the app and its content.

Scope of License. The license granted to you is a limited, non-transferable license to use the app on any Apple-branded device that you own or control, subject to the Usage Rules set forth in Apple's App Store Terms of Service.

Maintenance and Support. Apple has no obligation whatsoever to provide maintenance or support services for the app. All maintenance and support is the sole responsibility of DeviceNexus. Contact [email protected] for support.

Warranty. Apple is not responsible for any warranty related to the app. In the event of any failure of the app to conform to any applicable warranty, you may notify Apple and Apple may refund the purchase price (if any) paid for the app. To the maximum extent permitted by law, Apple has no other warranty obligation regarding the app.

Product Claims. DeviceNexus, not Apple, is responsible for addressing any claims relating to the app or your possession or use of it, including: (a) product liability claims; (b) any claim that the app fails to conform to any applicable legal or regulatory requirement; and (c) claims arising under consumer protection, privacy, or similar laws.

Intellectual Property. In the event of any third-party claim that the app or your possession and use of it infringes a third party's intellectual property rights, Apple will not be responsible for the investigation, defense, settlement, or discharge of any such claim. DeviceNexus is solely responsible.

Legal Compliance. You represent and warrant that: (a) you are not located in a country subject to a US Government embargo or designated as a terrorist-supporting country; and (b) you are not listed on any US Government list of prohibited or restricted parties.

Third-Party Beneficiary. Apple and Apple's subsidiaries are third-party beneficiaries of these Terms. Upon your acceptance of these Terms, Apple has the right to enforce these Terms against you as a third-party beneficiary.

20. Contact

Technical Support: [email protected]

Billing: [email protected]

Legal: [email protected]

Privacy: [email protected]

DeviceNexus, Inc. 2026 All Rights Reserved